DELIVERY INFORMATION

At VAURATELIER, we work diligently to ensure your orders reach you safely and quickly.

1. Shipping Carrier

All your orders are shipped with Sürat Kargo.

📦 Shipment Tracking: When your order is shipped, your tracking number will be sent to you via email and SMS.

2. Delivery Time

Standard Delivery: 1-4 business days

  • After your order is confirmed, it will be delivered to your address within 1-4 business days.
  • Weekends and public holidays are not included in the delivery period.
  • Order volume and weather conditions may affect the delivery time.

Order Preparation: Your orders are prepared and handed over to the cargo on the same day or within 1 business day at the latest.

3. Shipping Fee

Shipping is free for orders 1,500₺ and above.
For orders under 1,500₺, there is a 200₺ shipping fee.

For orders 1,500₺ and above, no extra shipping fee is requested during payment.

4. Delivery Regions

Delivery is made throughout Turkey.

  • Delivery is available to all provinces and districts.
  • Delivery time may be extended by 1-2 days in remote areas.
  • Delivery time may vary for islands and special regions.

5. Delivery Address

Delivery is made to the address you specified when placing the order.

Important Notes:

  • Make sure you enter your address information completely and correctly.
  • Be sure to specify building, apartment, and floor information.
  • Keep your phone number current (the courier must be able to reach you).

Address Change:
Address changes cannot be made after the order has been shipped. For address changes, please contact us before your order is shipped.

6. Things to Consider During Delivery

✅ Check the package
Check the package in front of the courier when receiving it. If there is damage to the outer packaging, have a report drawn up.

✅ Inspect the product
After opening the package, check the product. In case of damaged, defective, or incorrect product delivery, notify us immediately.

✅ Keep the invoice
Be sure to keep your invoice for return and exchange transactions.

❌ Do not accept damaged packages
Do not accept packages with severely damaged outer packaging or have a report drawn up.

7. Shipment Tracking

After your order is shipped:

📧 Email: Your shipping tracking number will be sent to your email address.
📱 SMS: Your tracking number will be sent to your phone number via SMS.
🌐 Web: You can track your order status from your account.

Sürat Kargo Tracking:
www.suratkargo.com.tr You can track your shipment with your tracking number from .

8. Delivery Problems

If the shipment was not delivered:

  • First contact the shipping company: 0850 202 0 202 (Sürat Kargo)
  • If the problem persists, notify us: info@vauratelier.com or WhatsApp: 0532 429 40 13

Incorrect or missing product delivery:

Notify us immediately, and we will resolve the issue as soon as possible.

9. Special Circumstances

Holidays and Public Holidays:
No cargo delivery on public holidays. Delivery time may be extended accordingly.

Weather Conditions:
Adverse weather conditions (snow, storm, etc.) may affect delivery time.

Address Not Found:
If the courier cannot find your address or reach you, the package will be returned to the branch. In this case, you will be contacted.

10. Contact

For questions regarding delivery:

📧 Email: info@vauratelier.com
📱 WhatsApp: 0532 429 40 13
📍 Address: Istanbul, Turkey
🌐 Web: vauratelier.com

Your messages will be answered within 48 hours.

VAURATELIER
Fast, secure, and free delivery. 📦💎